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Troubleshooting & product questions
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Jemdo Studio
HDMI Cable & Dock
General
Jemdo Studio
Is Jemdo Studio a stable release?
Why is the iPad version not yet available on the App Store?
Do I need to pay for the software?
Does a software issue mean my capture card is defective?
What should I do if I hit a black screen or connection failure on first launch?
What should I do if my capture card is not detected?
What should I do if the screen is black?
What should I do if there is no audio?
What should I do if the colors look wrong?
What should I do if the resolution or frame rate is incorrect?
Which capture cards does Jemdo Studio support?
Does the software collect my data?
What devices can I capture from?
How does AI highlight detection work?
What features are on the roadmap? How can I share feedback?
HDMI Cable & Dock
NS2 (21.0.0 ~ 22.0.0) No Signal?
Black Screen / No Projection
No Signal on TV
Lag or Delay
Slow Charging / Not Charging
No Sound on TV
4K Setting No Difference?
Cable Heating Up
Why is my computer not responding after connecting USB?
How do I confirm which firmware version I should download?
I am a macOS user. How should I proceed?
Why might the HDR display look different after the update?
Why is screen casting still failing after the update? Where can I find the user manual?
Is this firmware compatible with all handheld consoles (Steam Deck, Rog Ally, etc.)?
How do I update the HDMI streaming cable firmware?
What should I do if the firmware update fails?
Which devices does the streaming cable support?
Progress bar turns yellow instead of green after update?
What if I flashed the wrong firmware version?
Can I downgrade the firmware to the factory version?
General
What is Jemdo?
Which languages are supported?
How do I contact technical support?
Where can I buy Jemdo products?
Which operating systems are supported?
Do I need to install drivers for the capture card?
Where are recorded videos saved?
Is there a return or warranty policy for hardware products?
Can't find your answer? Contact us
support@jemdogame.com